In the age of distraction messaging relevance is key

If you think you’re distracted, imagine how your audiences feel? They’re being hit by the same wall of news, noise, pings and rings as you are. Not to mention the stuff you’re conspiring to add to their already loaded inboxes right after the holiday. So what can you do to make your message connect through[…]

Cheap and proud: messaging strategy for being both good and affordable

A while back I was engaged to create a messaging strategy for a SaaS in the education space. Sales were flat and the brand, which had been one of the first to market, had been overtaken by newer competitors. Ownership wanted to update their messaging strategy to win in the current, more mature environment. Internal[…]

Why “Great Service” Is not a Winning Differentiator

It’s not easy to arrive at authentic strategic differentiation, which is what a good messaging strategy should provide. Many viable businesses, including startups, professional services companies and mid and large sized organizations struggle to correctly and strategically identify their uniqueness to their audiences. How is one engineering firm different from another operating in the same[…]

When is it time to hire a messaging strategist?

Your messaging strategy is what determines and drives your choices when it comes to what you say and why you say it. If you don’t have a clear, consistent and effective rationale for answering these questions, then you don’t really have a messaging strategy. This is a major piece of the marketing puzzle that could[…]

Winning the battle to be heard: Ulysses S. Grant and your messaging strategy

I’ve been reading the memoir of Ulysses S. Grant, who led the Union Army in the Civil War, and became the 18th President. It’s a wonderfully written book, with numerous insights into how the war was ultimately won. What is especially striking is how Grant shows that the outcomes of battles were often determined before[…]

Why clarity (in messaging) is beauty

There’s something beautiful that happens when brands and campaigns take the time and effort to strategically define, align and craft their message. You can feel it in the workplace. You can see it in the creative. You can measure in on your bottom line. It’s called clarity. Suddenly, you go from being busy with too[…]